Privacy Policy
# PRISTINE AUTO CARE
## PRIVACY POLICY
Effective Date: 2 August 2026
### 1. INTRODUCTION
Pristine Auto Care ("Pristine", "we", "us" or "our") respects your privacy and is committed to protecting the personal information we collect and hold.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information, how you may access or correct information we hold about you, and how you can contact us about privacy matters.
This Policy is intended to operate consistently with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent those laws apply to Pristine.
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# 2. WHO THIS POLICY APPLIES TO
This Privacy Policy applies to personal information collected or held by Pristine in connection with:
* automotive detailing and related services;
* mobile detailing services;
* online bookings and quote requests;
* customer enquiries;
* customer communications;
* payments and transactions;
* website interactions;
* marketing and promotional activities;
* competitions or promotions, where applicable;
* and interactions through telephone, email, SMS and social media.
This Policy applies to customers, prospective customers and other individuals who interact with Pristine.
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# 3. WHAT IS PERSONAL INFORMATION?
"Personal information" generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is recorded in material form or otherwise.
The type of information we collect depends on how you interact with us and the services you request.
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# 4. PERSONAL INFORMATION WE COLLECT
We collect information that is reasonably necessary for us to provide services and operate our business.
### 4.1 Identity and Contact Information
This may include:
* full name;
* email address;
* telephone number;
* residential, postal or business address;
* mobile service address;
* and other contact details you provide.
### 4.2 Vehicle Information
To provide detailing services, we may collect:
* vehicle make and model;
* registration number;
* VIN, where reasonably required;
* vehicle colour;
* vehicle condition;
* photographs and videos of the vehicle;
* pre-existing damage;
* inspection notes;
* service history or previous treatment information where provided;
* and other information relevant to the requested service.
### 4.3 Booking and Transaction Information
This may include:
* booking date and time;
* services requested;
* quotations;
* invoices;
* deposits;
* payment confirmations;
* transaction history;
* cancellation or rescheduling information;
* and records of communications relating to your booking.
### 4.4 Payment Information
Payments may be processed through third-party payment providers.
Where third-party payment providers process card or banking information, Pristine generally does not receive or store complete payment card details.
We may retain transaction information necessary for accounting, reconciliation, refunds, dispute resolution and legal or taxation requirements.
### 4.5 Mobile Service Information
For mobile services, we may collect information necessary to attend the agreed service location, including:
* service address;
* access instructions;
* parking or site information;
* gate or access information provided by you;
* and other information reasonably necessary to deliver the mobile service.
We will only use such information for legitimate business purposes associated with providing the service or as otherwise permitted by law.
### 4.6 Communications
We may retain records of communications with you, including:
* emails;
* SMS messages;
* telephone communications and notes;
* online enquiry forms;
* booking messages;
* social media communications;
* complaints;
* and customer service interactions.
These records may be retained for quality assurance, record keeping, dispute resolution and legal or business purposes.
### 4.7 Marketing Preferences
We may collect information regarding:
* marketing preferences;
* promotional preferences;
* consent to receive marketing;
* newsletter subscriptions;
* and requests to unsubscribe.
You can opt out of direct marketing communications at any time, subject to any legal requirements concerning transactional or service-related communications.
### 4.8 Vehicle Photography and Video
We may photograph or video a vehicle before, during and after a service for legitimate business purposes, including:
* documenting pre-existing damage;
* documenting vehicle condition;
* documenting the work performed;
* quality assurance;
* training;
* insurance purposes;
* security;
* and dispute resolution.
These service documentation photographs do not automatically constitute consent for public marketing use.
Where we wish to use identifiable vehicle photographs or video publicly for advertising, social media, website content or other promotional purposes, we will handle that use in accordance with applicable privacy and consent requirements.
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# 5. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
* directly from you when you request a quote or make a booking;
* through our website;
* through online booking forms;
* by telephone;
* by email;
* by SMS;
* through social media platforms;
* in person;
* through payment providers;
* through booking and scheduling platforms;
* through authorised representatives;
* from insurers, suppliers or contractors where reasonably necessary;
* from government agencies where authorised or required by law;
* and from publicly available sources where permitted by law.
Where reasonably practicable, we will collect personal information directly from you.
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# 6. WHY WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION
We may collect, use and disclose personal information for purposes including:
* providing and managing detailing services;
* responding to enquiries;
* preparing quotations;
* managing bookings;
* communicating appointment details;
* delivering mobile services;
* processing payments;
* processing refunds;
* issuing invoices and receipts;
* maintaining business and financial records;
* handling complaints and disputes;
* documenting vehicle condition;
* quality assurance;
* insurance and risk management;
* preventing fraud or misuse;
* maintaining website and booking systems;
* improving our services;
* sending marketing communications where permitted;
* complying with legal and regulatory obligations;
* and protecting our business, customers, staff and property.
We will generally use personal information for the purpose for which it was collected, a reasonably expected related purpose, or another purpose permitted or required by law.
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# 7. DIRECT MARKETING
Where permitted by law, we may send customers marketing communications about:
* detailing services;
* promotions;
* loyalty offers;
* referral programs;
* new services;
* maintenance reminders;
* seasonal offers;
* and other Pristine products or services.
Marketing communications may be sent by:
* email;
* SMS;
* telephone;
* or other electronic communication methods.
You may unsubscribe from marketing communications at any time by using the unsubscribe facility provided or by contacting us directly.
Unsubscribing from marketing communications will not necessarily stop important transactional or service-related communications, such as booking confirmations, invoices or appointment updates.
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# 8. DISCLOSURE TO THIRD PARTIES
We may disclose personal information where reasonably necessary to trusted third parties, including:
* payment processors;
* website hosting providers;
* booking and scheduling platforms;
* customer relationship management systems;
* email and SMS providers;
* cloud storage providers;
* IT and technology providers;
* accountants and bookkeepers;
* legal advisers;
* insurers;
* suppliers and contractors;
* marketing and advertising providers;
* analytics providers;
* government agencies and regulators;
* law enforcement authorities where legally authorised or required;
* and other parties where you have authorised the disclosure or disclosure is otherwise permitted by law.
We do not sell personal information to third parties.
Where reasonably practicable, we take steps to ensure service providers handling personal information on our behalf maintain appropriate privacy and security measures.
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# 9. SOCIAL MEDIA AND THIRD-PARTY PLATFORMS
Pristine may use third-party platforms such as social media, online booking systems, payment platforms, analytics services and advertising platforms.
When you interact with us through those platforms, the platform operator may also collect and process your information under its own privacy policy.
Pristine does not control how third-party platforms collect or use information independently of our services.
Customers should review the privacy policies of relevant third-party platforms where appropriate.
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# 10. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, tags and similar technologies.
These technologies may be used to:
* operate the website;
* remember preferences;
* improve website functionality;
* analyse website traffic;
* understand how visitors use our website;
* measure advertising effectiveness;
* improve marketing;
* and provide relevant advertising where applicable.
Third-party services, including analytics, advertising and social media providers, may also use cookies or similar technologies.
You may be able to control or disable cookies through your browser settings.
Disabling certain cookies may affect website functionality.
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# 11. WEBSITE ANALYTICS
We may use analytics services such as Google Analytics or similar services.
These services may collect information such as:
* IP address;
* browser type;
* device type;
* operating system;
* pages visited;
* approximate location;
* referral source;
* time spent on pages;
* and interactions with the website.
Analytics information may be used to understand website usage, improve customer experience and measure marketing effectiveness.
Where practicable, analytics information will be used in an aggregated or de-identified form.
Third-party analytics providers may process information in accordance with their own privacy policies.
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# 12. OVERSEAS DISCLOSURE
Some of our service providers may store or process information outside Australia.
This may include providers of:
* cloud storage;
* website hosting;
* email;
* payment processing;
* booking systems;
* analytics;
* advertising;
* or other technology services.
Where personal information is disclosed overseas, we will take reasonable steps required by applicable privacy law in relation to that disclosure.
If you would like further information about overseas service providers relevant to your information, you may contact us using the details in this Policy.
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# 13. STORAGE AND SECURITY
We take reasonable steps to protect personal information from:
* misuse;
* interference;
* loss;
* unauthorised access;
* modification;
* or unauthorised disclosure.
Depending on the information and how it is stored, security measures may include:
* password protection;
* access controls;
* secure cloud services;
* device security;
* restricted staff access;
* authentication measures;
* and reasonable administrative procedures.
However, no electronic storage or transmission system can be guaranteed to be completely secure.
Customers should avoid sending unnecessary sensitive information through unsecured communication channels.
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# 14. RETENTION AND DELETION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by law.
Some information may need to be retained for longer periods for:
* taxation;
* accounting;
* warranty;
* insurance;
* legal;
* dispute resolution;
* regulatory;
* or record-keeping purposes.
When personal information is no longer reasonably required and there is no legal requirement to retain it, we may securely delete, destroy or de-identify it.
Photographs and videos may be retained for longer where reasonably necessary for service records, warranty, insurance, dispute resolution or other legitimate business purposes.
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# 15. ACCESS TO PERSONAL INFORMATION
You may request access to personal information that Pristine holds about you.
We will generally respond to a valid access request within a reasonable period and in accordance with applicable privacy law.
Depending on the nature of the request, we may ask you to verify your identity before providing access.
In certain circumstances, we may be permitted or required by law to refuse access or limit the information provided.
If access is refused, we will endeavour to explain the reason where permitted.
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# 16. CORRECTING PERSONAL INFORMATION
If you believe information we hold about you is inaccurate, incomplete, out of date or misleading, you may request that it be corrected.
We will take reasonable steps to correct information where appropriate.
You may be asked to provide information supporting the requested correction.
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# 17. DELETING OR WITHDRAWING INFORMATION
Where permitted by law, you may request that personal information no longer reasonably required by Pristine be deleted.
However, we may need to retain certain information where required for:
* legal obligations;
* taxation;
* accounting;
* insurance;
* warranty;
* dispute resolution;
* fraud prevention;
* or other legitimate business purposes.
You may also withdraw consent to certain optional uses of your information, such as direct marketing.
Withdrawal of consent does not affect processing that is otherwise permitted or required by law.
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# 18. VEHICLE PHOTOGRAPHS AND MARKETING
Photographs taken for service documentation may be retained as part of the Customer's service record.
Where Pristine wishes to use photographs or video publicly for marketing purposes, we will take reasonable steps to ensure that identifiable personal information is not disclosed without appropriate authority or consent where required.
Where a vehicle's registration plate, address, person or other information could reasonably identify an individual, we may obscure, crop or otherwise remove that information before public use where appropriate.
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# 19. CHILDREN'S PRIVACY
Our services are generally directed toward adults and vehicle owners.
We do not knowingly seek to collect personal information from children except where reasonably necessary and permitted by law.
If you believe a child has provided personal information to us without appropriate authorisation, please contact us.
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# 20. DATA BREACHES
If Pristine becomes aware of a data breach involving personal information, we will assess and respond to the incident in accordance with applicable Australian privacy laws.
Where the Notifiable Data Breaches scheme applies and an eligible data breach is identified, we will take the required steps, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
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# 21. PRIVACY COMPLAINTS
If you believe Pristine has mishandled your personal information, you should contact us first so that we have an opportunity to investigate and resolve the issue.
Please provide:
* your name;
* contact details;
* details of the privacy concern;
* relevant dates or communications;
* and the outcome you are seeking.
We will investigate privacy complaints and endeavour to respond within a reasonable period.
There is no charge for making a privacy complaint.
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# 22. EXTERNAL PRIVACY COMPLAINTS
If you are dissatisfied with our response, or if you believe your privacy rights have been breached, you may contact the Office of the Australian Information Commissioner (OAIC) or another relevant regulatory body.
Information about privacy rights and complaints is available through the OAIC.
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# 23. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
* changes to our business;
* changes to technology;
* changes to our service providers;
* changes to privacy practices;
* or changes to applicable laws.
The updated version will be published on our website with a revised effective date.
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# 24. CONTACT DETAILS
For privacy enquiries, requests for access or correction, or privacy complaints, please contact:
Pristine Auto Care
Phone: 0408 850 207
Email: [sales@pristineautocaredetailing.com](mailto:sales@pristineautocaredetailing.com)
Website: pristineautocaredetailing.com
Effective Date: 2 August 2026