Our Process
# OUR PROCESS
At Pristine Auto Care, we aim to make every booking straightforward, transparent and stress-free. From your initial enquiry through to completion of your vehicle's service, here's what you can expect.
## 1. Request a Quote
Start by completing our online enquiry form with your vehicle details, the services you're interested in and, where possible, photographs of the vehicle.
You're welcome to tell us about any specific concerns or areas you'd like us to focus on, including:
* stains;
* pet hair;
* odours;
* scratches or paint defects;
* heavy dirt or mud;
* interior concerns; or
* anything else you'd like us to know.
The more information you provide, the more accurately we can assess the vehicle and recommend the appropriate service.
## 2. Consultation & Quote
Once we receive your enquiry, we'll review the information provided and contact you if we need any additional details.
We'll discuss your vehicle, expectations and the services that best suit your needs.
Where sufficient information is available, we'll provide a quote based on the condition and requirements described.
For vehicles where the condition cannot be accurately assessed remotely, we may require additional photographs, a consultation or an inspection before confirming the final price.
## 3. Booking Confirmation & Deposit
Once you're happy with the recommended service and pricing, we'll arrange a suitable date and time.
A $50 booking deposit is required to secure your appointment.
Once the deposit has been received, you'll receive confirmation of your booking details, including:
* date and time;
* service location;
* agreed service;
* quoted price;
* and any relevant preparation instructions.
Our Cancellation & Rescheduling Policy applies to all confirmed bookings.
## 4. Before Your Appointment
To help us provide the best possible service, please ensure:
* personal belongings and valuables have been removed from the vehicle;
* excessive rubbish has been removed where reasonably possible;
* the vehicle is accessible at the agreed time;
* any known damage or existing issues have been disclosed;
* any stains, odours, pet hair or other concerns have been mentioned;
* any special requests have been communicated before the appointment; and
* you contact us as soon as possible if you are running late or need to reschedule.
For mobile appointments, please also ensure there is suitable access and a safe area for us to perform the agreed work.
Where access to customer-supplied water, electricity or other facilities is required for a particular service, this will be discussed when booking.
## 5. Vehicle Arrival & Pre-Service Inspection
### At Our Detailing Location
When you arrive, we'll complete a pre-service inspection of the vehicle before work begins.
We'll assess and document relevant areas including the vehicle's general condition, existing damage, interior condition and any areas requiring particular attention.
### Mobile Detailing
For mobile services, the inspection will take place at the agreed service location before work commences.
Where appropriate, we'll photograph the vehicle as part of the inspection and service documentation.
Any significant existing damage, defects or conditions identified during the inspection will be discussed with you before work begins.
## 6. Inspection, Pricing & Service Confirmation
Our advertised base prices are based on the vehicle being within the condition range reasonably expected for the selected service.
If the actual condition of the vehicle differs materially from the information provided at booking, additional time, labour, products or a different service may be recommended.
This may include vehicles with:
* excessive pet hair;
* heavy mud or off-road contamination;
* significant sand;
* excessive rubbish;
* severe staining;
* heavy odour;
* mould or other contamination;
* or other conditions requiring substantially more work.
If an additional service, upgrade or charge is recommended, we'll discuss it with you before proceeding with material additional chargeable work.
If you choose not to proceed with the recommended additional work, we'll complete the agreed service where reasonably possible. However, the final result may be limited by the vehicle's condition and the scope of the service selected.
A pre-service inspection and condition checklist may be completed for every vehicle.
By authorising the service, you acknowledge the condition documented during the inspection and any agreed changes to the scope or price.
## 7. The Detailing Process
Once the service has been confirmed, we'll begin the agreed work.
Our detailing process is tailored to the vehicle and the services selected and may include cleaning, decontamination, extraction, polishing, protection or other specialised treatments.
We'll use appropriate products, equipment and techniques for the vehicle's condition and the materials being treated.
If we identify an issue during the service that requires material additional work or changes to the agreed scope, we'll contact you to discuss the available options before proceeding wherever reasonably practicable.
## 8. Final Inspection
Once the detailing work is complete, we'll carry out a final inspection of the vehicle.
We'll check the completed work against the agreed service and identify any areas requiring further attention before the vehicle is returned.
For mobile services, the final inspection will take place at the service location.
For services completed at our detailing location, we'll notify you when the vehicle is ready for collection.
## 9. Payment & Vehicle Handover
Any remaining balance is payable upon completion of the service and before the vehicle is released or the service is considered complete.
Once payment has been received, we'll provide any relevant invoice or receipt and return the vehicle and keys.
For mobile services, we'll complete the final handover with you at the agreed service location.
## 10. Aftercare & Feedback
Depending on the service performed, we'll provide any relevant aftercare or maintenance recommendations to help you maintain the results.
This may include advice relating to:
* washing;
* drying;
* interior maintenance;
* protective coatings;
* paint protection;
* or other treatments applied to the vehicle.
If you're happy with your experience, we'd greatly appreciate your feedback and an honest review.
Your feedback helps support our small business and helps future customers make an informed decision.
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### A NOTE ABOUT RESULTS
Every vehicle is different.
The final result depends on the vehicle's age, condition, materials, previous repairs, contamination and the service selected.
Our goal is always to achieve the best result reasonably possible within the agreed service. However, detailing is not the same as repairing or replacing damaged materials, and some stains, scratches, odours, paint defects and other imperfections may not be completely removable.
Where we believe a particular result cannot reasonably be achieved without risking damage to the vehicle, we'll explain the available options before proceeding.
Pristine Auto Care — Professional care. Exceptional results.